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Delivery

Thank you for choosing our small handmade jewellery business for your purchase. We are committed to ensuring a smooth and reliable delivery experience for all our customers.

 

This delivery policy outlines important information regarding shipping, processing times, and delivery options for orders shipped within the UK.

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Processing Time:

  • Upon receiving your order, we will require a processing time of 2-4 weeks to prepare your jewellery for shipment.

  • Custom-made or personalized items may require additional processing time, and we will provide an estimated timeline for completion upon order confirmation.

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Shipping Methods:

  • We currently offer shipping within the UK only.

  • All orders will be shipped through reputable and reliable shipping carriers such as Royal Mail, DPD, or Evri.

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Shipping Fees:

  • We offer free shipping on all orders within the UK.

  • Any additional charges, such as express shipping or insurance, will be clearly stated during the checkout process.

 

Estimated Delivery Time:

  • Once your order has been processed and shipped, you can expect delivery within 3-7 business days.

  • Please note that delivery times may vary depending on the shipping carrier, location, and any unforeseen circumstances such as weather conditions or public holidays.

  • If there are any significant delays with your order, we will promptly notify you and provide assistance to resolve the issue.

 

Order Tracking:

  • For added convenience and peace of mind, we provide order tracking for all shipments within the UK.

  • Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number.

  • You can use this tracking number to monitor the progress of your delivery on the shipping carrier's website.

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Delivery Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete.

  • We are not responsible for any delays or failed deliveries caused by incorrect or incomplete address details.

  • If you need to make changes to your delivery address after placing an order, please contact us immediately, and we will do our best to assist you.

 

Delivery Issues:

  • In the rare event that your package is lost, damaged, or there are any other delivery issues, please contact us as soon as possible.

  • We will work with the shipping carrier to resolve the problem and ensure a satisfactory resolution for you.

  • Please note that we are not liable for any delays or issues caused by the shipping carrier or any unforeseen circumstances beyond our control.

 

International Shipping:

  • At present, we do not offer international shipping outside of the UK.

  • We apologise for any inconvenience caused and hope to expand our shipping capabilities in the future.

  • If you have any further questions or concerns regarding our delivery policy, please feel free to contact us. We appreciate your support and hope you enjoy your jewels.

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